Customer Success Manager

Experience

5-8 Years

Desired Skill Set

  • Excellent written and verbal communication skills.
  • Should be a good listener and can put themselves in the customer's shoes to get an understanding of the requirements.
  • Should be a quick learner.
  • Should have problem-solving skills in the technical and interpersonal areas.
  • Able to collaborate with different stakeholders, customers, andinternal teams to achieve the set goals.
  • Excellent customer engagement and management skills.
  • Quick to adapt to new customer requirements, newfeatures/enhancements, and product directions.
  • Should be proficient in MS Office.
  • Should have good presentation skills.

About KPOINT

KPOINT is an advanced Indian B2B SaaS video intelligence company with a full-stack offering built for Enterprises and their business communication with their target audience, be it customers, leads, employees, or partners and agents.

KPOINT’s video platform serves live and on-demand video content to millions of global users with enterprise security, low latency, and high reliability. With over 1M views a day, the platform provides deep insights into content usage trends, audience engagement, and viewer behavior while striving for an excellent user experience.

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