Customer Success Manager
Pune
Experience
5-8 Years
Desired Skill Set
- Excellent written and verbal communication skills.
- Should be a good listener and can put themselves in the customer's shoes to get an understanding of the requirements.
- Should be a quick learner.
- Should have problem-solving skills in the technical and interpersonal areas.
- Able to collaborate with different stakeholders, customers, andinternal teams to achieve the set goals.
- Excellent customer engagement and management skills.
- Quick to adapt to new customer requirements, newfeatures/enhancements, and product directions.
- Should be proficient in MS Office.
- Should have good presentation skills.
About KPOINT
KPOINT is an advanced Indian B2B SaaS video intelligence company with a full-stack offering built for Enterprises and their business communication with their target audience, be it customers, leads, employees, or partners and agents.
KPOINT’s video platform serves live and on-demand video content to millions of global users with enterprise security, low latency, and high reliability. With over 1M views a day, the platform provides deep insights into content usage trends, audience engagement, and viewer behavior while striving for an excellent user experience.