Desired skill set

• 12+ years of experience delivering technology solutions in a consultative role at a SaaS/Product company or reputed services/consultancy company.
• Savvy about technology and a penchant for applying tech to solve business problems.
• Experienced Project Manager with proven 8+ years of track record in successfully delivering and operationalizing tech solutions.
• Demonstrable expertise across the project lifecycle.
• Excellent at working collaboratively with people across the board including customer stakeholders, sales, customer success, and the project delivery team; firm understanding of matrix org.
• Demonstrable experience in scope management & negotiation, risk mitigation, and project monitoring.
• Excellent written and verbal communication skills.
• Should be a good listener and can put themselves in the customer's shoes to get an understanding of the requirements.
• Should be a quick learner.
• Quick to adapt to new customer requirements, new features/enhancements, and product directions.
• Should be proficient in agile project management and collaboration tools.
• Should have good presentation skills.

Scope

• Bootstrap a customer delivery function at KPOINT by rigorously managing product-driven solution delivery from initiation to going live for all relevant use cases.
• Design, operationalize, establish, and optimize end-to-end delivery processes, from order placement to successful implementation.
• Build and lead a high-performing customer delivery team, including hiring, training, and mentoring team members.
• Develop and track key performance indicators (KPIs) to measure and improve delivery efficiency and customer satisfaction.
• Collaborate closely with sales, product, and customer success teams to ensure seamless handoffs and alignment throughout the customer journey.
• Manage customer expectations and communicate project status, risks, and issues to internal and external stakeholders.
• Implement and oversee project management tools and methodologies to streamline delivery processes.
• Evolve the organization to conceptualize and run large-scale, complex programs for large corporate customers, and government and quasi-government entities.
• Build close working relations with customers traveling on-site to customer locations anywhere within India.

About KPOINT

KPOINT is an advanced Indian B2B SaaS video intelligence company with a full-stack offering built for Enterprises and their business communication with their target audience, be it customers, leads, employees, or partners and agents.

KPOINT’s video platform serves live and on-demand video content to millions of global users with enterprise security, low latency, and high reliability. With over 1M views a day, the platform provides deep insights into content usage trends, audience engagement, and viewer behavior while striving for an excellent user experience.